Overview
Square Mile Distillery is committed to ensuring that all orders are delivered safely, securely, and in compliance with applicable laws and carrier requirements.
This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website.
Delivery Areas
Alcohol Products
Alcoholic beverages are available for delivery to addresses within the United Kingdom only.
We do not currently offer international shipping of alcoholic beverages.
Orders containing alcohol may be restricted in certain circumstances where delivery requirements cannot be met or where applicable laws prohibit delivery.
Distillery Tours and Experiences
Tickets and booking confirmations for tours and experiences are delivered electronically via email.
Customers are responsible for ensuring that the email address provided during checkout is accurate.
Age Verification and Alcohol Deliveries
Alcohol products are sold only to persons aged 18 years or over.
By placing an order for alcohol, you confirm that you are at least 18 years of age.
Square Mile Distillery operates a Challenge 25 policy and reserves the right to request proof of age at any stage before dispatch, collection or delivery.
Deliveries containing alcohol may only be accepted by a person aged 18 years or over. Delivery personnel may request photographic identification where age verification is required.
Acceptable forms of identification include:
- Valid passport
- UK driving licence
- PASS-accredited proof of age card
If satisfactory proof of age cannot be provided, delivery may be refused and the order may be returned to us.
We reserve the right to cancel or refund orders where age verification requirements cannot be met.
Shipping Methods
Orders are shipped using reputable UK delivery providers, including Royal Mail and Parcelforce Worldwide.
Delivery services may vary depending on the destination, parcel size, and product type.
Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated.
We reserve the right to select the most appropriate delivery service for each order in order to comply with legal requirements, carrier restrictions and age-verification obligations.
Packaging of Alcohol Products
To ensure safe transportation and compliance with courier requirements, alcohol products are packaged using protective materials designed to minimise the risk of damage or leakage during transit. Alcohol products are shipped only using carriers that permit the transportation of alcoholic beverages in accordance with their published conditions of carriage.
For products containing more than 24% alcohol by volume (ABV) and not more than 70% ABV:
- Individual containers do not exceed one litre in volume.
- No more than two bottles are shipped in a single parcel where courier restrictions apply.
- Glass bottles are clearly marked as “FRAGILE”.
- The sender’s name and return address are clearly displayed on the outer packaging.
Dispatch Times
Orders are normally dispatched within 2 business days of receiving cleared payment.
During periods of high demand, seasonal promotions, or exceptional circumstances, dispatch times may be longer.
Customers will be notified if significant delays occur.
Delivery Times
Estimated delivery times are provided during checkout where available.
Delivery times may vary depending on location, weather conditions, courier operations, public holidays, or other circumstances outside our control.
We cannot guarantee delivery dates unless explicitly agreed in writing.
Failed Deliveries
If a delivery attempt is unsuccessful, the courier may:
- Leave instructions for redelivery;
- Deliver to a designated collection point; or
- Return the parcel to us.
Additional delivery charges may apply if an order must be re-shipped due to an incorrect address, failure to collect the parcel, or inability to complete age verification.
Damaged or Missing Items
If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us as soon as possible and, where practical, provide photographs of the packaging and products.
Claims relating to damaged or missing items should be reported within a reasonable period following delivery.
Incorrect Delivery Information
Customers are responsible for ensuring that delivery information provided during checkout is accurate and complete.
Square Mile Distillery cannot be responsible for delays, failed deliveries, or additional costs resulting from incorrect address information supplied by the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Email: info@squaremiledistillery.com
Telephone: 0208 075 6492
Square Mile Distillery
22–24 Bride Lane
London EC4Y 8DT
United Kingdom